Refund and Return Policy for Maxmavel

Effective Date: November 28, 2024

At Maxmavel, customer satisfaction is our top priority. We want you to be completely happy with your purchase, but if for any reason you are not satisfied, we offer a comprehensive Refund and Return Policy to ensure a smooth and hassle-free process. Please read through the details below to understand our policies regarding returns, exchanges, and refunds.

1. Returns and Exchanges

We offer a 30-day return and exchange policy for most items. If you are not satisfied with your purchase, you may return the product within 30 days of receiving your order for a full refund or exchange. The following terms and conditions apply:

Eligibility for Returns and Exchanges:

  • Products must be unused, undamaged, and in their original packaging to be eligible for return or exchange.
  • All returned items must be in resalable condition. We cannot accept returns for products that are opened, used, or damaged.
  • Custom or personalized items are not eligible for return or exchange unless they arrive damaged or defective.
  • Final sale items (if applicable) are not eligible for returns or exchanges.

How to Return or Exchange:

To initiate a return or exchange, please follow these steps:

  1. Contact us within 30 days of receiving your order by emailing us at [email protected] or calling (352) 289-3106. Provide your order number, the product(s) you wish to return, and the reason for the return or exchange.
  2. Once your return request is approved, you will receive instructions on how to return the item. In most cases, we will provide you with a return shipping label.
  3. Pack the item securely in its original packaging to prevent damage during return shipping.
  4. Send the product back to us. Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective product).

2. Refunds

If your return meets the eligibility criteria outlined above, we will issue a refund in the original form of payment. Refunds typically take 5-7 business days to process once we have received the returned item. Please note the following:

  • Refunds will be issued for the price of the item(s), minus any shipping costs or handling fees (unless the return is due to an error on our part).
  • If the return is due to damage or a mistake on our part (e.g., wrong item shipped), we will also refund the original shipping fees.
  • Processing fees (if applicable) are non-refundable.

Once your refund has been processed, you will receive a confirmation email with the details of the refund.

3. Damaged or Defective Products

If your product arrives damaged or defective, we sincerely apologize for the inconvenience. Please contact our customer service team immediately at [email protected] or (352) 289-3106. We will arrange for a replacement, exchange, or full refund as per your preference.

To expedite the process, please provide the following:

  • Photos of the damaged or defective product.
  • Your order number.
  • A description of the issue.

We will cover the cost of return shipping for damaged or defective items.

4. Non-Returnable Items

Certain items are not eligible for return or refund. These include:

  • Custom or personalized products that have been specifically made or altered to meet your requests.
  • Final sale items, as clearly marked on the product page.
  • Digital products (if applicable), such as downloadable toys, games, or digital content.

If you are unsure whether your item is eligible for return or refund, please contact us before initiating the return process.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, you can do so within the 30-day return window. The process for exchanges is the same as for returns. You must contact us first to arrange the exchange, and the returned item must be in new and unused condition.

Please note: You will be responsible for the return shipping cost, and shipping fees for the new item may apply depending on the product and location.

6. Shipping Costs for Returns

Unless the return is due to an error on our part (e.g., defective or incorrect product), the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of the item. Maxmavel cannot be held responsible for items lost in transit.

7. International Returns

For customers outside the United States, return shipping costs will be the responsibility of the buyer. Please note that customs fees, taxes, and other charges may apply when returning items from international destinations. These charges are the responsibility of the customer and will not be reimbursed by Maxmavel.

8. Cancellations

Orders can be canceled within 24 hours of placing the order. Once your order has been shipped, it cannot be canceled. Please contact our customer service team as soon as possible if you wish to cancel your order.

9. Customer Service

If you have any questions or need assistance with the return or refund process, our customer service team is here to help. You can contact us via:

10. Final Thoughts

We aim to ensure your shopping experience with Maxmavel is easy, enjoyable, and stress-free. If you are unhappy with your purchase for any reason, we want to make it right. Please reach out to us if you need assistance, and we will work with you to resolve the issue as quickly as possible.

Thank you for choosing Maxmavel! We appreciate your business and look forward to serving you again.